FAQ
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Hotel Services
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Q. What time is check-in and checkout?
Room check-in begins at 4 p.m. or as your room becomes available. On your day of departure, checkout time is 11 a.m.
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Q. Can I get a late checkout?
Late checkout is based on occupancy and availability at the time of the request. For check-out times after 12 p.m., additional charges may apply.
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Q. When is the best time of year to visit?
For the best deals, we recommend you visit Sunday - Thursday during the months of September - February. Sign up to receive e-mail updates and special offers by clicking here.
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Q. Do you have an ATM?
Yes, please see a Guest Services team member for location upon arrival.
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Q. Can I bring my pet?
Unfortunately, for the health and comfort of all of our guests, we do not allow any pets (with the exception of service animals).
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Q. Do you provide babysitting?
We do not provide babysitting services.
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A.No, our resort is reserved for the exclusive use of our guests. -
Q. Non-smoking suites?
All of our suites are non-smoking. We are a family resort and strictly adhere to this policy; however, we offer designated outdoor smoking areas.
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Q. Do you offer a Kosher Menu?
Yes, we offer a wide variety of Kosher food. Please call our team of Chefs to arrange in advance at 407-387-0213.
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Q. Do you offer special accommodations for guests with food allergies?
Yes, our team of Chefs are always available to make a menu specific to your needs. Please call in advance to discuss these options. 407-387-0213.
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Q. Do you have a business center?
The business center is located near the lobby. High-speed Internet access is available in your suite and Wi-Fi is available in the Mall area, Lagoon and Oasis pools.
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Q. Do I have access to a fitness room?
Our fitness facility is open to our guests 6 a.m. - 11:00 p.m., 7 days a week. Towels are provided.
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Q. Do I have access to a laundry room?
The guest laundry room is open 24 hours a day, 7 days a week. There are three locations on property to make it accessible for all guests.
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Q. How big are your in-room refrigerators?
The one- and three-bedroom suites each have a full-size refrigerator, while each two-bedroom suite comes equipped with a mini-refrigerator.
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Q. What is the resort fee?
A resort fee of $25 USD, plus tax, per night will be charged, which includes scheduled bus transportation to the four Disney Theme Parks, poolside entertainment, water park features, business center, high-speed internet, parking and unlimited local phone calls. This fee is not included in the room rate and will be charged regardless of service usage.
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Q. What is included in my stay?
All the action and excitement you could ask for is included when you stay at Nickelodeon Suites Resort. From basketball to mini golf, families will always find activities under the sun. Every day at the Lagoon Pool, get covered in green SLIME at our Mass Sliming. But if it gets too hot outside, come by the Mall to meet Nickelodeon characters or stop by Studio Nick for nightly shows or SpongeBob's Krabby Patty Celebration. Join us for shows like Who Knows Best, Family Improv, Karaoke and Slime Time Live, where someone is always guaranteed to get SLIMED. To top it off, all these activities and more are included! Refer to the 411 upon arrival for scheduled shows and activities.
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The following amenities and activities are included in your stay
- Suite - Nick Hotel is an all suite resort
- Kid’s play area
- Basketball court
- Nine hole mini golf course
- Mass Sliming at Lagoon Pool
- Meet Nickelodeon characters
- Star in one of our shows with daily casting at Lagoon Pool
- Studio Nick nightly shows - Who Knows Best, Family Improv, Karaoke, Slime Time Live!
- SpongeBob's Krabby Patty Celebration
- Cyberzone internet area
- Splat Pack’s wacky improv entertainment
- Fitness center
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Q. Can I take a tour of the property?
If you wish to tour the property, please call the Tour Hotline, 407-387-1823, to schedule an appointment. Tours are offered Mondays at 9 a.m. and Thursdays at 2 p.m. only. [Top]
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Security
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Q. Why do guests have to wear wristbands?
To ensure the facilities are reserved for the exclusive use of our paying guests, we have installed security gates at all entrances and require all guests over the age of 4 to wear wristbands at all times. Visitors are allowed on property from 7 a.m. - 9 p.m. and must be registered with the front desk. Only registered guests may use the amenities of the resort.
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Q. Are we allowed to have visitors?
Yes. Visitors must be registered with the front desk. Parking is $15 per vehicle. Visitors are only allowed on property during visiting hours of 7 a.m. - 9 p.m. The amenities of the resort are for registered guests only. [Top]
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Entertainment & Recreation
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Q. Can we reserve seating for the Studio Nick shows?
Yes, advanced reservations for shows are required. Once you have checked into the hotel, you can reserve your tickets in advance for our nightly, live interactive stage shows in Studio Nick. Tickets and show times are available at the Guest Services desk in the Mall.
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Q. Does the hotel do anything special for birthdays?
Coming to the Nick Hotel is a birthday celebration! Upon check-in, every birthday kid receives a Nick Hotel Birthday pin to wear during their stay. Birthday kids will be acknowledged with a special Birthday song while dining at Nicktoons Cafe, while attending Nick Studio shows, and by our employees throughout the resort. Birthday parties and gifts are available. For more information, visit our Birthday Party page. For directions, click here.
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Q. Where can I purchase discounted tickets to theme parks?
Discounted tickets for Sea World, Wet-n-Wild, Universal Studios, Islands of Adventure, and other promotional events within the parks are available at our Destination Universal desk, located in our Nick Stuff store in the Mall.
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Q. Can we meet the Nickelodeon characters?
There are many opportunities to see your favorite Nickelodeon Character while visiting us. You can always find them at our daily Character Breakfast, strolling through the mall, or you can schedule a private meet and greet. To reserve seats at Character Breakfast, visit Guest Services during your stay. Reservations are required and can only be made while staying on property. Charges apply. [Top]
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Transportation
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Q. Can you provide directions to the hotel?
Please see our Getting Here page.
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Q. Does the hotel provide transportation?
Guests enjoy shuttle service to/from Universal Orlando, Islands of Adventure, SeaWorld, Wet n' Wild, and the four Disney Theme parks, provided by Fleetwood Limousine, Inc. Transportation to Halloween Horror Nights is not included. Reservations are required one day in advance. Reservations for Wheelchair passengers must be made no later than 24 hours in advance and must match regular shuttle departure and returns. Call (407) 467-1132 for Wheelchair Non-Transferable Reservations. Click here for more information. For more transportation options, please visit our preferred transportation service, Fleetwood Transportation, or call 407-239-8111.
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Q. Is there parking available at the hotel?
Yes, one vehicle per occupied room. First vehicle is included; each additional vehicle and guest parking is $15 per vehicle. [Top]
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Pool Complexes
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Please note:
The Lagoon pool and its seven awesome slides, flumes, and 400-gallon dump tank are open seven days a week. Dont miss the Mass Sliming at 4:45 p.m. daily. Join us for the slime of your life! -
Q. Do the pools and slides close for inclement weather?
In order to continue our commitment to your familys safety while on property, it is our policy to close certain pool areas during inclement weather. When the outside temperature is below 50 degrees, all slides and wet interactive areas are closed. The pool areas are closed when lightning is in the area and reopened as soon as weather permits.
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Q. What are the normal operating hours of the pools and water slides?
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Lagoon Pool
Monday through Sunday: 9am - 10pm
Lagoon Slides
Monday through Sunday: 9:30am - 9pm
Oasis Pool
Monday - Sunday: 10am - 6pm
Oasis Slides
Monday - Sunday: 10:30am - 6pm
* Hours are subject to change
The Oasis and Lagoon pools are open seven days a week. Don’t miss the poolside SLIMING, interactive entertainment, basketball, whirlpools, restaurant and bar at the Lagoon. Or retreat to the Oasis to enjoy its interactive water tower and five awesome slides and flumes . The Lagoon Pool’s slides will be closed for maintenance September 13 - 15, 2010. Join us for the SLIME of your life! -
Q. Are there minimum height requirements to use the slides?
Yes. All slides that do not enter the pool have a minimum height requirement of 40". Our two Oasis pool slides have a minimum height requirement of 48" due to the entry-depth of the water. Guests between 40" and 48" are permitted to go down the slides while wearing an approved life jacket.
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Q. Is there a policy regarding swim pants?
Yes. All children under 4 years of age must wear protective swim pants while in our pools. Please do your part in ensuring that the pool remains open and safe for everyone to enjoy. Our goal is to provide a fun and safe atmosphere for everyone at our resort.
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Q. Is there a whirlpool?
Yes. Whirlpools are located at the Lagoon and Oasis pools. Children under the age of 13 are not permitted in the whirlpools due to health and safety risks.
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Q. Should I bring towels?
We provide complimentary pool towels during your stay.
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Q. Can other people use the pools?
Our pools are exclusively reserved for Nick Hotel guests.
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Q. Can I bring a cooler or tote bag with food into the pool area?
We are unable to allow coolers or carry-in food into the pool area for safety and health code reasons. However, our Oasis and Lagoon Bar & Shop is conveniently located within our pool areas and provides a variety of food and beverage items for you to purchase.
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Q. What is the age requirement for children to be in the pool area by themselves?
We do recommend that all children are accompanied by a parent or guardian. However, children who are 13 years of age or older may be in the pool areas by themselves.
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Q. Are lifejackets permitted?
Complimentary life jackets are available on a first-come, first-served basis. [Top]
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